ITIIL/ITSM Service Management Process Outsourcing is when you need a fast process to be implemented internally like Problem Management, Service Level Management with Service Catalog, Change Management and Asset Management.
Each process solution is not just an out-of-the-box install, but rather a fit-for-purpose solution that ensures quick implementation and successful integration into your existing environment.
- Process Design
- Process Implementation
- Process Delivery
- Continual Service Improvement
Minimum awareness of ITIL/ ITSM process Management
Interact can design and implement Problem Management as a complete process solution, or as partial process activity such as Root Cause Analysis or Service Improvement.
Service Level Management with Service Catalog
Service Level Management with Service Catalog solutions include development and management of SLAs, OLA, and Underpinning contracts.
Here, Process can be either outsourced fully, or as a partial process activity, such as RFC or RISK assessment.